Fully agreed. I suppose that should be covered by the communication strategy to be developed next quarter.
That’s another thing, as for defending budgets we have to cater more to organisational users. We talked about that at some length in the developer workshop (I will publish a report soon™), and it needs an entirely different approach than just attracting whatever type of individual users.
Yes, the documentation team will hopefully be able both support with getting those insights as well as making that graduation happen.
I added some suggestions based from my usability studies from last year.