Yep, current running problem around here is responsiveness and there is level of collaboration that people can miss out on. This is touched on in the op of What are your goals for 19.09?. I’ve been working around this by changing the one thing I’d have the most control over, myself.
I would like to approach this at more angles though.
Also, good to see you had a nice experience. I feel like the first contact you have has a really big influence on a person’s continued interaction.